We are looking for a dedicated and empathetic Customer Care Specialist to join our team. This is a fully remote position based in Bristol, offering the flexibility to work from the comfort of your home while delivering exceptional service to our valued customers. If you are passionate about helping others, possess excellent communication skills, and thrive in a fast-paced environment, this role could be perfect for you.

As a Customer Care Specialist, you will be the first point of contact for our customers, providing support, guidance, and solutions to their inquiries. You will play a vital role in ensuring customer satisfaction and building long-lasting relationships. We value individuals who are proactive, attentive to detail, and committed to going above and beyond to meet customer needs.

Salary: £24,000 – £28,000 per annum (depending on experience), plus performance-based incentives.

Job Responsibilities:

• Respond promptly and professionally to customer inquiries via email, phone, and live chat, ensuring all interactions reflect our commitment to excellent service.
• Resolve customer issues efficiently by identifying the root cause of problems and providing tailored solutions.
• Maintain an in-depth understanding of our products and services to offer accurate information and recommendations.
• Handle complaints with empathy and professionalism, working towards a positive resolution that leaves the customer satisfied.
• Collaborate with other departments, such as technical support or sales, to address more complex issues or escalate cases when necessary.
• Keep detailed records of customer interactions in our CRM system, ensuring all information is accurate and up-to-date.
• Monitor customer feedback and share insights with the team to help improve processes, products, or services.
• Assist with onboarding new customers by guiding them through initial setup processes or answering any questions they may have.
• Stay up-to-date with company policies, procedures, and updates to ensure consistent communication with customers.
• Proactively identify opportunities to enhance the customer experience by suggesting improvements or new initiatives.

Minimum Experience Required:

To succeed in this role, candidates should have at least two years of experience in a customer service or customer care role. Experience working in a remote capacity is desirable but not mandatory. Familiarity with CRM tools (e.g., Salesforce or Zendesk) and proficiency in using digital communication platforms are highly advantageous.

Work Eligibility:

This position is open to individuals who meet the following eligibility requirements:

1. Right to Work in the UK: Applicants must have the legal right to work in the UK without requiring sponsorship. This includes British citizens, individuals with settled status under the EU Settlement Scheme, or those holding indefinite leave to remain.
2. Language Proficiency: Fluency in English is essential for clear communication with customers and colleagues. Additional language skills are a bonus but not required.
3. Remote Work Setup: Candidates must have access to a reliable internet connection and a quiet workspace suitable for handling confidential customer interactions.

Skills & Attributes:

We are seeking someone who demonstrates the following qualities:

• Exceptional communication skills with the ability to convey information clearly and concisely.
• Strong problem-solving abilities with a focus on finding solutions that benefit both the customer and the company.
• Patience and empathy when dealing with challenging situations or upset customers.
• Excellent time management skills with the ability to handle multiple inquiries simultaneously without compromising quality.
• A proactive approach to learning new systems, tools, or processes as needed.
• Attention to detail when documenting interactions or following company procedures.

What We Offer:

We believe that happy employees make happy customers. That’s why we strive to create a supportive work environment where you can thrive both personally and professionally. In addition to a competitive salary ranging from £24,000 – £28,000 per year (depending on experience), we offer:

• Flexible working hours that allow you to balance your professional responsibilities with personal commitments.
• Paid annual leave plus bank holidays so you can recharge and spend time doing what you love outside of work.
• Opportunities for career development through training programs or internal promotions.
• A supportive team culture where your contributions are valued and recognized.
• Access to wellness programs designed to support your mental and physical health.