We are seeking a motivated and customer-focused Customer Service Assistant to join our team on a remote/hybrid basis in Liverpool. This role involves providing exceptional support to customers, ensuring their experience is seamless and positive.

Responsibilities:

• Customer Support: Respond to customer inquiries via phone, email, or chat, resolving issues promptly and professionally.
• Product Knowledge: Stay updated on our products and services to provide accurate information and recommendations.
• Issue Resolution: Handle customer complaints and concerns with empathy and efficiency, escalating when necessary.
• Documentation: Maintain accurate records of customer interactions and feedback.
• Team Collaboration: Work closely with colleagues to ensure consistent service standards and share best practices.

Requirements:

• Customer Service Experience: Previous experience in a customer-facing role, preferably in a remote or hybrid setting.
• Communication Skills: Excellent verbal and written communication skills with a customer-first attitude.
• Technical Skills: Proficiency in using CRM software and other customer service tools.
• Flexibility: Ability to work both remotely and in-office as required, with flexibility in scheduling.
• Problem-Solving: Strong problem-solving skills to address customer issues effectively.

Benefits:

• Flexible Work Arrangements: Enjoy the flexibility of remote and hybrid work options.
• Competitive Salary: Competitive salary package with opportunities for bonuses based on performance.
• Professional Development: Opportunities for career growth and professional development through training programs.
• Employee Benefits: Access to employee benefits such as health insurance and wellness programs.

If you are passionate about delivering exceptional customer service and thrive in a flexible work environment, we encourage you to apply!