We are seeking enthusiastic, dedicated, and motivated individuals to join our dynamic call center team in Glasgow. This flexible part-time role is ideal for students, individuals seeking supplementary income, or those looking to gain valuable work experience in customer service.

Key Responsibilities

• Handle inbound and outbound customer calls professionally and courteously.
• Provide accurate information about products, services, and policies.
• Resolve customer inquiries and complaints efficiently.
• Maintain detailed and accurate records of customer interactions.
• Meet or exceed performance targets (call handling time, customer satisfaction, quality metrics).
• Follow call center scripts while adapting to customer needs.
• Collaborate with team members to achieve common goals.

Required Skills and Qualifications

• Communication Skills: Strong verbal and written abilities to interact effectively with diverse customers.
• Active Listening: Ability to understand customer needs and concerns attentively.
• Problem-Solving: Quick thinking to provide solutions calmly and professionally.
• Computer Proficiency: Comfortable navigating systems and typing efficiently.
• Time Management: Ability to prioritize tasks in a fast-paced environment.
• Adaptability: Flexibility to adjust to different customer personalities and procedures.
• Team Player: Positive attitude and willingness to support colleagues.
• Resilience: Ability to handle challenging conversations with patience.

Minimum Requirements

• Minimum Age: 18 years old.
• Availability: Ready for immediate start.
• Commitment: Minimum three-month tenure.