We are looking for a dynamic and highly motivated Retail Manager to join our team in London. As a Retail Manager, you will be responsible for overseeing the daily operations of our retail store, ensuring that everything runs smoothly and efficiently. You will manage a team of sales associates, ensure exceptional customer service, maintain inventory control, and drive sales to meet targets. Your role will be integral to creating an engaging shopping experience that keeps our customers coming back. You will work closely with senior management to develop and execute strategies to improve store performance and drive growth.

Key Responsibilities:

As the Retail Manager, your primary duties will include:

• Store Operations: You will ensure the efficient running of the retail store by managing day-to-day operations, including opening and closing procedures, cash management, and compliance with company policies and UK retail regulations.
• Team Leadership and Development: A significant part of your role will be managing a diverse team of sales associates. You will be responsible for recruitment, training, mentoring, and ensuring that the team delivers exceptional customer service at all times. You will help develop their skills to achieve both individual and store-wide targets.
• Sales Performance: Driving sales will be a central focus. You will analyze sales reports, identify trends, and create strategies to achieve sales targets. You will also work to maximize profits by implementing effective sales techniques and promotions.
• Customer Service Excellence: You will ensure the store is delivering top-notch customer service at all times. This includes resolving customer complaints, addressing concerns, and ensuring every customer has a positive shopping experience.
• Inventory Management: You will maintain control over stock levels, ensuring the store is well-stocked, organized, and products are displayed effectively. You will be responsible for conducting regular inventory checks, managing stock orders, and ensuring that product displays are visually appealing.
• Budget Management: You will oversee the store’s budget, ensuring financial goals are met. You will be involved in planning and executing cost-effective solutions for operational needs, such as staffing, product procurement, and marketing.
• Health and Safety Compliance: Maintaining a safe working environment is crucial. You will ensure the store adheres to health and safety regulations and that all employees are properly trained in these areas. Ensuring a safe shopping environment for customers will be part of your responsibilities.
• Reporting and Analytics: You will prepare daily, weekly, and monthly reports to monitor store performance. This includes analyzing sales data, customer feedback, and operational efficiencies. You will use these insights to implement improvements.
• Visual Merchandising: You will collaborate with the marketing team to ensure that product displays are appealing, organized, and in line with brand standards. This will include coordinating promotions and seasonal displays to engage customers.

Salary and Benefits:

The Retail Manager position offers a competitive salary ranging from £22,000 to £28,000 per year, depending on experience. In addition to the base salary, we offer a comprehensive benefits package, including:

• Bonus scheme: Opportunities to earn performance-related bonuses based on store sales and targets.
• Employee discounts: Generous discounts on products sold in-store.
• Pension scheme: Contributions to a workplace pension plan.
• Holiday allowance: Paid vacation days, plus statutory holidays.
• Training and Development: Continuous professional development opportunities to advance your career.

Minimum Experience:

To be successful in this role, you should have at least 2 years of previous retail management experience, preferably in a customer-facing retail environment. You should have a proven track record of achieving sales targets, managing teams, and maintaining high standards of customer service. Experience in inventory management, budgeting, and visual merchandising would be an advantage.

We also value experience in developing and motivating a team. You should be comfortable working in a fast-paced environment, have excellent organizational skills, and possess a keen eye for detail.

Required Skills:

• Leadership and Communication: Strong leadership skills with the ability to motivate and manage a team effectively. You should be able to communicate clearly, both verbally and in writing, with customers, employees, and management.
• Customer-Centric Approach: You should be passionate about delivering exceptional customer service and resolving customer issues in a professional manner.
• Sales-Driven: You should have the ability to meet and exceed sales targets while maintaining a focus on profitability.
• Problem-Solving: A strong ability to solve problems, think critically, and make decisions that benefit the store and its team.
• Time Management: You should be able to prioritize tasks, manage schedules, and work under pressure.

Work Eligibility:

To apply for this role, you must have the right to work in the UK. This means you must be a UK citizen, have indefinite leave to remain, or have a valid work visa. We comply with all UK employment laws, including the right to work regulations, and we will not consider applications from candidates who are unable to meet the necessary work eligibility criteria.

Ideal Candidate:

The ideal candidate for the Retail Manager position is someone who is passionate about retail, has a customer-focused mindset, and is eager to grow within the company. You should be a confident leader who can motivate your team to perform at their best and continuously improve the store’s performance. If you are an individual who thrives in a dynamic and challenging environment and is excited about the opportunity to shape the future of our store, we want to hear from you.

Why Join Us?

Working with us means being part of a team that values hard work, dedication, and growth. You will have the opportunity to advance your career within a well-established and respected brand. We believe in supporting our employees’ personal and professional growth, offering a variety of training and development opportunities.

If you’re looking for a challenging yet rewarding role that offers a chance to make a significant impact, apply today. We are excited to welcome a new Retail Manager to our team who will help us continue to provide exceptional service and drive the success of our retail operations in London.