We are looking for an enthusiastic, driven, and highly motivated Retail Supervisor to join our team in Dundee. As a Retail Supervisor, you will play a crucial role in the day-to-day operations of our store, helping to drive sales, lead a team, and ensure an excellent customer experience at all times. This is a full-time, permanent position, ideal for someone with strong leadership skills and a passion for retail. If you’re ready to take the next step in your retail career and make a tangible impact on store performance, we want to hear from you!

Key Responsibilities:

As a Retail Supervisor, you will be responsible for overseeing store operations, supervising and motivating your team, ensuring that targets are met, and maintaining high standards of customer service. Your daily responsibilities will include, but not be limited to:

1. Supervising the Store Team: You will be responsible for leading and motivating the sales team, ensuring they provide excellent customer service, meet sales targets, and adhere to operational procedures. You’ll act as the first line of support for your team, resolving any issues and providing guidance when needed. You will also be responsible for managing staff schedules and ensuring adequate coverage for peak times.
2. Customer Service Excellence: Providing a consistently high level of customer service is key to this role. You will assist customers with their queries, resolve complaints, and ensure that every customer interaction is positive. Your ability to engage with customers, solve problems, and maintain a friendly, helpful attitude will set the tone for the rest of the team.
3. Sales and Target Achievement: As a Retail Supervisor, you will be responsible for driving store sales and ensuring the team meets or exceeds sales targets. You will analyze sales data, identify trends, and suggest strategies for improvement. Regularly reviewing product performance and implementing promotional activities will be part of your strategy to boost sales and improve the store’s overall performance.
4. Training and Development: A key part of your role will be overseeing the training and development of new and existing staff members. You will ensure that they are equipped with the knowledge and skills needed to perform effectively. Additionally, you’ll provide on-the-job training, conduct performance reviews, and identify any areas where staff may need additional support or development.
5. Store Operations: You will play a significant role in the operational management of the store, ensuring everything runs smoothly. This includes ensuring that stock is replenished, products are correctly priced, and the store is clean, organized, and visually appealing. You will also help with the opening and closing procedures and cash management to ensure smooth daily operations.
6. Inventory and Stock Management: Ensuring stock levels are well maintained will be part of your role. You will assist with stocktaking, inventory management, and ensuring that products are on display in an organized, attractive way. You will work closely with the stockroom team to ensure efficient stock replenishment and timely deliveries.
7. Health and Safety Compliance: As a Retail Supervisor, you will ensure that the store complies with all health and safety regulations. You will be responsible for maintaining a safe and secure shopping environment for both customers and staff. This includes ensuring the store is clean and hazard-free, and staff are trained in safety protocols.
8. Reporting and Administration: You will be responsible for managing daily reports, tracking sales performance, and identifying areas where improvements can be made. You will also assist with administrative duties, such as employee timekeeping and managing returns, exchanges, and other store-related paperwork.
9. Visual Merchandising: You will assist with implementing visual merchandising standards in the store, ensuring that products are presented in an appealing and organized way. You will work closely with the merchandising team to create attractive displays that drive sales and create an engaging shopping experience for customers.

Salary and Benefits:

The Retail Supervisor position offers a competitive salary range of £22,000 to £26,000 per year, depending on experience. This role is full-time, and we offer a comprehensive benefits package, including:

• Bonus Scheme: Performance-based bonuses to reward the achievement of individual and team goals.
• Employee Discounts: Generous discounts on products sold in-store.
• Holiday Entitlement: Paid holidays in addition to statutory leave.
• Pension Scheme: Contributions to a workplace pension plan, ensuring that you can save for the future.
• Professional Development: Opportunities for further training and career advancement within the company.
• Work-Life Balance: We understand the importance of work-life balance and provide a supportive work environment to help you maintain it.

Minimum Experience and Qualifications:

To be considered for the Retail Supervisor position, you should have at least 2 years of retail experience, with some of that experience in a supervisory or leadership role. You should be comfortable leading a team, managing store operations, and meeting sales targets. Ideally, you will have experience working in a fast-paced retail environment, but we are open to candidates who demonstrate strong leadership potential and a passion for the retail industry.

In addition to your experience, we are looking for candidates who possess:

• Leadership Skills: Strong people management skills, with the ability to motivate, guide, and inspire a team.
• Customer Service Focus: A strong focus on customer satisfaction and the ability to go above and beyond to meet customer needs.
• Sales Driven: A track record of meeting or exceeding sales targets and an understanding of how to drive store performance.
• Excellent Communication Skills: The ability to communicate clearly and effectively with customers, colleagues, and management.
• Problem-Solving Skills: The ability to handle customer issues and store challenges calmly and professionally.
• Organisational Skills: The ability to manage time effectively, prioritize tasks, and ensure the store operates efficiently.

Work Eligibility:

To apply for this role, you must have the right to work in the UK. This means you must be a UK citizen, hold indefinite leave to remain, or have a valid work visa. We comply with all UK employment laws, and only candidates who meet the eligibility requirements will be considered.

Ideal Candidate:

The ideal candidate for this position will be someone who is passionate about retail and leadership. You will have a customer-first mindset, always aiming to create an exceptional shopping experience for our customers. You should be proactive, detail-oriented, and able to work independently while also thriving in a team environment. If you are someone who enjoys problem-solving, has excellent communication skills, and is excited about driving sales and leading a team to success, this could be the perfect role for you.

Why Join Us?

Joining our team means becoming part of a company that values its employees and promotes from within. We offer opportunities for growth, development, and career progression in the retail industry. If you’re looking for a challenging, rewarding role where you can make a real impact, we encourage you to apply today. We are excited to welcome a new Retail Supervisor to our team in Dundee, who will help us continue to deliver exceptional service and drive our store’s success.